I’m bitter because my boss pulled me aside at work and told me I needed to work on how I close calls with clients. BigCo has a standard closing we are all supposed to use and I use it…mmm..never. Calls are randomly monitored so the boss has started to pick up on this.
I don’t use their standard close because it sounds too customer service and doesn’t always fit in the flow of the call. I hate having to stumble over a line right before I hang up and ruin an otherwise clinically based conversation. Or sometimes the conversation isn’t at all clinical, the person just has a quick question and says thanks and it’s appropriate for me to say “you’re welcome, bye.”
My boss says that she wouldn’t want to see anything bad happen to me or have me face disciplinary action because of this. Oh and otherwise the calls she monitors are great!
So I’m a great clinically but my customer service skills can use work? Maybe because I’m not a customer service rep! No wonder I want a new job. I want to be a counselor and be expected to do…counseling. I understand many positions have multiple expectations but no other position I have been in has focused so much on an expectation unrelated to social service.